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AstroTail Terms and Conditions Last Updated: May 2026 Welcome to AstroTail. These Terms and Conditions (“Terms”) govern your access to and use of our website (www.astrotail.com) and the purchase of products and services from AstroTail (“we”, “us”, or “our”). By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully. 1. Acceptance of Terms By accessing our website or making a purchase, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please do not use our website or place an order. 2. Products and Services AstroTail offers spiritual and wellness products for pets and their owners, including but not limited to: Custom pet collars and crystal cage pendants Personalized pet blankets and accessories Crystal purification services, tarot readings, and monthly subscription services Important Note on Customization Many of our products are made-to-order and personalized with your pet’s name, photo, or chosen crystal. Due to the custom nature of these items, they are final sale and cannot be returned or exchanged unless they arrive with a manufacturing defect. 3. Ordering and Payment All prices are listed in USD and include applicable taxes where required. We accept major credit cards, PayPal, and other payment methods displayed at checkout. Orders are subject to acceptance and availability. We reserve the right to refuse any order. 4. Shipping and Delivery We ship from Hong Kong to customers worldwide. Estimated delivery times are provided at checkout but may vary due to customs processing, especially for international orders. You are responsible for any customs duties, taxes, or import fees imposed by your country. Risk of loss and title pass to you upon delivery to the carrier. 5. Returns, Exchanges, and Refunds Non-Custom Products You may return non-customized items within 30 days of delivery for a full refund, provided the item is in its original condition with all packaging and tags intact. Custom & Personalized Products Due to the made-to-order nature, custom products (including engraved collars, photo blankets, and crystal selections) are final sale and not eligible for return or exchange, except in cases of manufacturing defects. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at our discretion. Subscription Services Monthly subscriptions can be cancelled at any time. No refunds will be issued for the current billing cycle. 6. Product Claims and Disclaimers (Very Important) Crystal & Spiritual Products Disclaimer Our crystals, pendants, blankets, and related services are offered for personal, spiritual, and decorative purposes only. We make no claims that our products diagnose, treat, cure, or prevent any medical, psychological, or physical condition. Crystal healing, energy work, tarot readings, and similar services are intended for spiritual growth, mindfulness, and personal reflection only. Results and experiences vary from person to person. Always consult a qualified medical or mental health professional for any health concerns. By purchasing these products, you acknowledge that you understand and accept this disclaimer. 7. Intellectual Property and User-Generated Content All content on this website, including text, images, logos, and designs, is the property of AstroTail or its licensors. When you submit photos of your pet for our #AstroTail Gallery or custom products: You grant AstroTail a worldwide, royalty-free, perpetual license to use, display, and reproduce those images on our website, social media, marketing materials, and packaging. You confirm that you own the rights to the submitted photos and that they do not infringe on any third-party rights. 8. Limitation of Liability To the maximum extent permitted by law, AstroTail shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim. 9. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong. 10. Contact Us If you have any questions about these Terms, please contact us at: Email: contact@astrotail.com Instagram: @AstroTail Thank you for being part of the AstroTail family. We are honored to help you and your beloved pet stay spiritually connected.

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